Refund and Returns Policy

Overview

At Rebelle Lunar, we are currently unable to offer returns for any items purchased. All sales are final and we cannot accept returns or exchanges. We apologize for any inconvenience this may cause.

Each package is carefully hand packaged before being shipped out, however, during transit, packages can sometimes be handled roughly by the shipping company. Unfortunately, we have no control over the handling of packages once they leave our facility and cannot be held responsible for any damage incurred during shipping. We apologize for any inconvenience this may cause and thank you for your understanding.

Refunds

At Rebelle Lunar, we do not offer refunds or exchanges on any items purchased. All sales are final and we are unable to accept returns or exchanges. We apologize for any inconvenience this may cause, and we highly recommend carefully reviewing your order before purchasing to ensure that you are satisfied with your purchase.

What if I thought the appearance of my item was going to be different?

We apologize, but at Rebelle Lunar, all sales are final and we are unable to offer refunds or exchanges. We recommend that you carefully review the item description, including any available photos, and consider your purchase carefully before buying. If you have any questions about the item, please contact us before making your purchase. We appreciate your understanding on this policy.

What if I never received my item?

At Rebelle Lunar, we take great care in packaging and shipping your orders. However, we are not responsible for lost or stolen packages once they leave our facilities. If you believe your package is lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL, Canada Post). We will provide you with the shipping carrier information, tracking number and date of delivery to assist you in your claim investigation.

To help you with your claim, we will provide you with the shipping address, shipping carrier information, tracking number, and date of delivery. We will do our best to assist you in the claim process, however, any compensation for a lost or stolen package will be provided by the shipping carrier. We apologize for any inconvenience this may cause and thank you for your understanding.

Need help?

Contact us at info@rebellelunar.com for questions related to refunds and returns.